1. Introduction
Vaipi ("we", "us", "the platform") takes your privacy extremely seriously. This Privacy Policy ("Policy") describes https://vaipi.net What information we collect while you use the website and its associated mobile application, how we use and store it, and what steps we take to keep your data secure.
This Privacy Policy governs our Terms & Conditions should be read together with. By accessing or using the vaipi platform, you consent to the collection and use of your information as described in this privacy policy.
We believe that transparency in data protection is the foundation of a trustworthy relationship. This privacy policy is written in plain, clear English so every user in Bangladesh can fully understand their rights and our responsibilities.
2. What Information Is Collected
Vaipi collects several types of data, each detailed below:
A. Identity Information
- Full name and date of birth
- Mobile number and email address (if applicable)
- National ID (NID) or passport number (for KYC verification)
- Current address & district
B. Financial Information
- BKash, Nagad, or Rocket mobile banking number
- Transaction history (deposits & withdrawals)
- Account balance & bonus information
C. Usage Information
- Gaming history & betting patterns
- Session duration and activity logs on the platform
- Favorite Games & Categories
D. Technical Information
- IP address and geographic location (city/district level)
- Device type, operating system, and browser information
- Cookies & session IDs
- Referral source & landing page information
| Data type | Reason for collection | Required? |
|---|---|---|
| Name & mobile number | Account creation & communication | Yes |
| NID / Passport | KYC Verification & Legal Compliance | Yes, for withdrawals |
| Mobile banking number | Payment processing | Yes, for deposits |
| IP address | Security & Fraud Prevention | Automatic |
| Cookies | Experience Improvement & Analytics | Partially optional |
3. How We Collect Information
Vaipi collects your information in the following ways:
- Directly from you: Through the registration form, KYC verification process, customer support contact, or survey participation.
- Automatically: Technical information is collected via cookies, log files, and web beacons while you use the platform.
- Through third parties: Limited information may be received from payment providers (bKash, Nagad, Rocket) and identity verification service providers.
- From public sources: Information from public records may be verified for fraud prevention and legal compliance.
4. Purpose of Data Use
Vaipi uses the collected information for the following purposes:
- Service delivery: Account management, delivering the gaming experience, and payment processing.
- Identity verification: Age verification, KYC completion, and detection of multiple accounts.
- Security & fraud prevention: Detecting suspicious activity and preventing money laundering.
- Legal Compliance: Meeting regulatory requirements and responding to requests from law enforcement authorities.
- Contact: Delivering important updates, transaction confirmations, and customer support.
- Product Development: Anonymous analytics used to improve the platform experience.
- Personalised promotions: Sending relevant offers based on your preferences (with your consent).
5. Data Sharing Policy
Vaipi never sells your personal data. Information may only be shared in the following limited circumstances:
- Payment providers: Necessary information is exchanged with bKash, Nagad, or Rocket to process transactions. Each of these organisations has its own privacy policy.
- Identity Verification Services: NID information is verified with authorised third parties to complete the KYC process.
- Law enforcement: Information may be disclosed under a court order or other legal obligation.
- Business partners: Limited data may be shared with service providers under strict confidentiality agreements to help improve our services.
6. Cookies & Tracking
Vaipi uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security | Deleted at end of session |
| Functionality Cookies | Remembering your language preferences and settings | Up to 1 year |
| Analytics cookies | Understanding platform usage patterns | Up to 6 months |
| Security cookies | Fraud detection and device verification | Up to 30 days |
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
7. Data Security Measures
Vaipi uses industry-standard security technology to protect your data. Our core privacy safeguards include:
- TLS/SSL Encryption: All data transfers are encrypted with 256-bit SSL.
- Encrypted Storage: Sensitive data is stored in encrypted form on our servers.
- Access controls: Staff access is limited strictly to the data required for their role.
- Regular security audits: Periodic penetration testing conducted by third-party security experts.
- Two-factor authentication (2FA): Add an extra layer of security to your account.
- Real-time monitoring: An automated system monitors your account 24/7 for unusual activity.
8. Data Retention Period
Vaipi does not retain your data longer than necessary. The retention periods are as follows:
| Data type | Retention Period |
|---|---|
| Account data (active) | Until account closure |
| Transaction records | 5 years after account closure |
| KYC Documents | Up to 7 years as required by law |
| Customer support messages | 3 Years |
| Log & technical data | 12 months |
| Marketing consent records | 3 years after consent is withdrawn |
After the defined retention period, data is securely deleted or anonymized.
9. Your Rights
As a vaipi platform user, you have the following rights. To exercise these rights, support@vaipi.netContact us at:
Right to Access
You can find out what information we hold about you and request a copy.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
You may request that your data be restricted to specific purposes only.
Right to withdraw consent
You can opt out of marketing communications at any time.
Right to Data Portability
You can request your data in a structured, portable format.
10. Children's Privacy
The vaipi platform is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. Age verification is carried out during registration and confirmed through the KYC process.
If we are informed that a person under the age of 18 has created an account, that account and all associated data will be deleted immediately.
11. Policy Changes
Vaipi may update this Privacy Policy from time to time. For significant changes:
- An SMS notification will be sent to your registered mobile number.
- You will be notified via a popup notice when you log in to the platform.
- The "Last Updated" date at the top of the page will be revised accordingly.
Continued use of the platform after changes have been made will be considered your acceptance of the updated policy.
12. Contact
For any questions, complaints, or data-related requests regarding this privacy policy, please get in touch with us:
- Email: support@vaipi.net
- Help Center: vaipi.net/help-center
- Live Chat: Available 24/7 after logging into the platform
We aim to provide an initial response to all privacy-related requests within 72 hours and a full resolution within 30 business days.